Be part of a dynamic retail and lifestyle destination where service, teamwork, and growth come together. At The Grand Outlet Karawang, we welcome passionate individuals who are ready to grow their careers and contribute to memorable experiences for our visitors.
Explore our available opportunities and start your journey with us.
All Careers [2]
Customer Service
Customer Service
WE ARE HIRING – CUSTOMER SERVICE
The Grand Outlet Karawang is looking for a Customer Service to join our team.
Key Responsibilities:
- Provide excellent customer service and handle customer inquiries, feedback, and complaints.
- Manage shopping voucher issuance, sales, redemption, administration, and daily reconciliation.
- Manage Lost & Found items, including recording, safekeeping, and return coordination.
- Handle paging announcements for customers, visitors, and mall operations.
- Conduct pre-opening and post-closing operational checks in accordance with SOPs and report any issues to the relevant departments.
- Maintain accurate records, reports, and documentation related to Customer Service activities.
- Coordinate with tenants and relevant departments to ensure smooth customer service and mall operations.
Requirements:
- Minimum D3/S1 in any field.
- Experience in Customer Service, Hospitality, Retail, Mall Management, or related industries is preferred.
- Good communication, interpersonal, and administrative skills.
- Detail-oriented, customer-focused, and able to handle complaints professionally.
- Proficient in Microsoft Office, especially Excel.
- Good command of English is preferred.
- Well-groomed and professional.
- Willing to work in shifts, including weekends and public holidays.
Location: The Grand Outlet Karawang
Join us and be part of creating an exceptional shopping experience!
WE ARE HIRING - DIGITAL MEDIA SPECIALIST
Join us and be part of our team in creating engaging digital content and strengthening our online presence.
Key Responsibilities
* Plan and execute digital and social media campaigns across Instagram, TikTok, Facebook, and other relevant platforms.
* Create engaging content including Reels, short-form videos, Stories, Carousels, and other campaign materials.
* Manage daily social media activities, including community engagement, comments, messages, and online feedback.
* Coordinate with tenants, KOLs/influencers, agencies, designers, and internal teams to support digital campaigns and content.
* Develop copywriting for social media, campaigns, WhatsApp, SMS, CRM, and other digital channels.
* Monitor digital performance and prepare regular reports with insights and recommendations.
* Stay updated with digital trends, platform updates, and emerging content formats.
Requirements
* Strong content creation skills, particularly in short-form videos, Reels, Stories, and Carousels.
* Strong copywriting skills for social media, campaigns, WhatsApp, SMS, and CRM communications.
* Creative, trend-aware, and visually strong, with a good understanding of brand consistency.
* Detail-oriented when checking captions, dates, visuals, tags, promotion mechanics, and terms & conditions before publication.
* Strong communication skills, especially when coordinating with internal teams, tenants, vendors, agencies, and KOLs.
* Able to handle online comments, messages, feedback, and complaints professionally.
* Organized, proactive, adaptable, and able to manage multiple deadlines in a fast-paced environment.
* Responsible in handling official social media access, confidential information, and company account usage.
Qualifications
* Minimum Bachelor's Degree (S1) in Marketing Communications, Marketing, Business, or a related field.
* Minimum 3 years of relevant experience in Social Media, Digital Marketing, Content Creation, or related fields.
* Experience in retail, mall management, F&B, or managing multiple brands is preferred.
* Good command of English both written and spoken.
* Proficiency in relevant content creation and editing tools is preferred.
